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Delivery Information

Payment Terms
We accept EFT (bank transfers) and credit cards (Visa and MasterCard). Please make sure that your billing and shipping information appears as on your credit card statement. If any of the information you provide differs, your order may be placed on hold until all information is verified.

Order Processing
Orders are processed and shipped within 24 hours of payment clearance. Orders placed over the weekend will be processes Monday morning unless it is a holiday.

Shipping / Delivery
Once your order has been processed, the parcel will be handed over to our courier company for delievery. Delivery will be free of charge within South Africa for any order valued R1000 and above. Below R1000 a shipping fee as following will be added: R100 for main city centers and R150 for outlying areas (see T/C´s).

Our delivery times are within 2 working days for main city centers and within 5 working days for outlying areas. Please note: Door to door service will be available only to orders based in main city centers. If you leave outside (outlaying areas) you will be notified and a counter to counter delivery will be activated through The South African Postal Services.

If you have any questions or concerns regarding delivery time for your order please contact us at customerservice@humanhairtraders.com. We will not be responsible for late shipments due to inclement weather, holidays, natural disasters or carrier delays.