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Returns & Exchanges

HumanHairTraders is known for excellent and long lasting quality. Our Hair is the finest virgin human hair available, sourced directly. 100% Raw Human Hair – Guaranteed.

HumanHairTraders is dedicated to satisfy our clients and customers. If for any reason you are not 100% satisfied, you are entitled for an exchange/return of product – only by the following criteria:

Requests must be made within 7 days of receipt of your order. Please send an email to customerservice@humanhairtrader.com stating your reason.
Goods must be returned with original invoice for investigation.

Returned merchandise must be in their original packaging, with their original tags.

As a necessary health precaution, the items returned must NOT have been used, cut, colored, damaged nor altered in ANY way.

Tags must be attached in the original box. Threads and ties on the top of extension hair have to be in original condition.
Products exchanged must be exchanged for something of equal or greater value.

Our Customer Service department reserves the right to disallow any refund or exchange at their sole discretion based on this requirement.
Merchandise must be physically received within 2 weeks after purchase before a return can be granted. Please allow 72h upon receipt.

Customers are responsible for any costs associated with return shipping. For goods to return we can arrange pick up by our courier service. When choosing your own shipping provider we recommend using a signature confirmation service and insurance.

We shall not be held responsibility for any lost items, unauthorized returns, or items sent to the wrong address.
In the unlikely event of an defective product, please contact us directly +27 82 3585655 within 7 calendar days of purchase for replacement.

We take personal responsibility for meeting customer needs and expectations.

Custom Orders

If we have not made your custom order yet, cancellations are subject to a 50% fee (the same as made-to-order products) to cover adminstrative and material preparation time.

Once the order is completed and shipped, returns for custom made items are subject to a 100% fee to cover administrative costs and labour. Fee does not apply when product is faulty.

Wholesale accounts are not eligible for return or exchange.